Lexus of Lansing

Testimonials

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Josefina Saucedo
Full Star Full Star Full Star Full Star Full Star
1-19-2020
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Joell Ackerman
Full Star Full Star Full Star Full Star Full Star
1-19-2020
Joell Ackerman

Very service oriented, things appear to be very well done, detail oriented...happy with my one experience

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Homing Yian
Full Star Full Star Full Star Full Star Full Star
1-17-2020
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Tamie Nelson
Full Star Full Star Full Star Full Star Full Star
1-14-2020
Tamie Nelson

Great service

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Julia Maurer
Full Star Full Star Full Star Full Star Full Star
1-14-2020
Julia Maurer

Lexus of Lansing's Service Team sets the bar for excellence in automotive service. They take the time to set expectations up front and honor their commitment. The quality in their work is evident by the longevity in your vehicle. I always feel like the most important customer when I'm there even though my Lexus is 13 years old. I recommend then highly!!

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Kim Stevens
Full Star Full Star Full Star Full Star Full Star
1-13-2020
Kim Stevens

My visit today was no different than any other visit. Everyone is professional, polite and willing to answer any questions. And of course they always do a great job with my car.

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Lynn Looby
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Lynn Looby

They were wonderful. Specifically, they were courteous, competent and quick.

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Patrick Maltby
Full Star Full Star Full Star Full Star Full Star
1-10-2020
Patrick Maltby

Geoff took great care of my car, answered questions I had regarding settings & even took the time to make the adjustments for me! Service was done in a timely manner & waiting area was pleasant & clean!

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Ongria Dow
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Ongria Dow

Very helpful, informative and courteous. My first visit, will definitely be going back!

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John Maurer
Full Star Full Star Full Star Full Star Full Star
1-3-2020
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Emily Klein
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Emily Klein

I have always been pleased dealing with Spartan Toyota and this is my first opportunity dealing with the Lexus side. We trust Tony Deck and have always believed in his advice on any question or concerns we may have when buying or leasing a vehicle. We appreciate the time that is taken with customers whenever we have been there. This is actually our fourth vehicle we have gotten from Spartan. Thank you.

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Lewis Leonard
Full Star Full Star Full Star Full Star Full Star
12-31-2019
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D M
Full Star Full Star Full Star Full Star Full Star
12-30-2019
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Sdoubledub 1
Full Star Full Star Full Star Full Star Full Star
12-28-2019
Sdoubledub 1

Outstanding service department. Would highly recommend them for all of your needs. Very polite, prompt, and thorough.

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Jeff Visscher
Full Star Full Star Full Star Full Star Full Star
12-28-2019
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James Jackimiec
Full Star Full Star Full Star Full Star Full Star
12-26-2019
James Jackimiec

The entire experience was truly outstanding. Worked with Misty over the phone since I live in the Chicago area. Drove to Lansing today with trade-in and took ownership of new rx450h in record time. Every part of the transaction was great. The new car was prepped and ready to go. For an out of state sale, they knew what needed to be done. The whole process was very efficient, friendly, and professional. Made it home in time for dinner. Would do it again.

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Art Noey
Full Star Full Star Full Star Full Star Full Star
12-20-2019
Art Noey

Great customer service!!!

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Debbi Kile
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Debbi Kile

I've been a customer for over 7 years and can verify that everything is done to perfection. Great sales and service.

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Bill Pemble
Full Star Full Star Full Star Full Star Empty Star
12-13-2019
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Chris Goffnett
Full Star Full Star Full Star Full Star Full Star
12-13-2019
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Phil Garver
Full Star Full Star Full Star Full Star Full Star
12-5-2019
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Cindy Pierce
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Cindy Pierce

Service was great. Dealership sent someone "Ed" to pick up my car, and leave a car for me to drive, too. Ed was 5 stars & beyond. He even brought a little chocolate treat when my car was returned! Simple service, o-change, general check of fluids, tires, etc.,10K miles. Thank you for making this general service appointment so easy. 👍👍 Cindy Pierce

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Becky Smith
Full Star Full Star Full Star Full Star Full Star
11-29-2019
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Leslie Casperson
Full Star Full Star Full Star Full Star Full Star
11-29-2019
Leslie Casperson

Impeccable service in every way!! The staff at Lexus of Lansing always exceeds my expectations! They are friendly & welcoming, prompt & efficient, informative & thorough . Their thoughtful attention to details assures me that customer satisfaction is a top priority. I will definitely be purchasing my next vehicle from this dealership. They are exceptional!

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pong geun cheong
Full Star Full Star Full Star Full Star Full Star
11-24-2019
pong geun cheong

Very good taking care of customers.

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Howard Ryan
Full Star Full Star Full Star Full Star Full Star
11-9-2019
Howard Ryan

Excellent service. Excellent integrity. Excellent products. Excellent knowledgeable people who know their product. Excellent service department.

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Nancy White
Full Star Full Star Full Star Full Star Full Star
11-9-2019
Nancy White

I call my new ES350 Black Beauty. I like it for all the usual reasons that new cars bring joy. However, with the extreme new technology, I wondered how much frustration I was going to experience before I found that part to be helpful. The answer: Very little. That last statement is only true because of Ashley Brown, Delivery Specialist. Ashley spent 1 hour and 15 minutes with me on the day I signed on the dotted line. She went over the key features needed to operatate and enjoy the vehicle, and she made it clear that I could call or return if I needed additional help. I spent another hour with her at my 5000 mile check up. We resolved my stumbling blocks and she showed me (or showed me again) some of the features on this car. She is my "new car Geek Squad" and brings me the same on-going reassurances that they bring me. Much appreciated.

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David Haak
Full Star Full Star Full Star Full Star Full Star
11-3-2019
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Mike Heath
Full Star Full Star Full Star Full Star Full Star
10-31-2019
Mike Heath

The courteous individual we worked with was not only polite, friendly and genuine but completely efficient. This was the standard of excellence in service which is difficult to come by. Thank you Randy.

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Mike Zawacki
Full Star Full Star Full Star Full Star Full Star
10-31-2019
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Jim Miller
Full Star Full Star Full Star Full Star Full Star
10-18-2019
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Misty Gautz
Full Star Full Star Full Star Full Star Full Star
10-17-2019
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Jason Chesney
Full Star Full Star Full Star Full Star Full Star
10-16-2019
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Katie Dooley
Full Star Full Star Full Star Full Star Full Star
10-8-2019
Katie Dooley

I couldn’t be happier with my experience! Tyler took great care of getting me into a car 60000000 times better than I ever expected. Coming in to look at a basic Rav4 and leaving with the most beautiful Lexus still blows my mind. I also appreciate how much Tony helped with getting me low interest rates and making my first big purchase so easy.

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Carla Edwards
Full Star Full Star Full Star Full Star Full Star
10-1-2019
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Heather Patishnock
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Heather Patishnock

I contacted Lexus of Lansing regarding my car not starting. They were able to get me in the same day, offer me a loaner vehicle and take care of a recall. Within a couple of hours and with very little disruption to my day, I had my car back. Every experience I have had with Lexus of Lansing has been positive.

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jennifer dunlap
Full Star Full Star Full Star Full Star Full Star
9-30-2019
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Teresa Carper
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Teresa Carper

Very professional and courteous staff!

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GuruSGXCY
Full Star Full Star Full Star Full Star Full Star
9-16-2019

Great

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Michele Demchinski
Full Star Full Star Full Star Full Star Full Star
9-16-2019
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xxxtheballer owens
Full Star Full Star Full Star Full Star Full Star
9-6-2019
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Catherine Harvey
Full Star Full Star Full Star Full Star Full Star
9-6-2019
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Alan Bergmann
Full Star Full Star Full Star Full Star Full Star
9-6-2019
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Jeff Johnston
Full Star Full Star Full Star Full Star Full Star
9-4-2019
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Zach Harl
Full Star Full Star Full Star Full Star Full Star
9-3-2019
Zach Harl

Wonderful. Everything you would expect from Lexus. Came in from out of state. They picked me up from the airport. Had the car beautifully detailed and the paperwork ready. The car was exactly as advertised. Professional and kind atmosphere.

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LMC
Full Star Full Star Full Star Full Star Full Star
9-1-2019
LMC

I had an awesome experience with Lexus of Lansing. In particular sales manager Misty G.and salesman Ron D. I had saw the vehicle on the internet and took an almost 2hr. Drive from Toledo to see the vehicle. From the moment I arrived and was greeted, I felt welcomed. Misty greeted me and turned me over to Ron. I have to admit that I wasn’t dressed the part, but never was I treated as if I couldn’t afford the vehicle I came to see. Being a female I’ve often went to test drive a car and the salesmen would talk to me about superfluous things about the vehicle like the color or the sound quality of the stereo. Well Ron was different, he acknowledged my knowledge of the vehicle, and answered any and all questions I had. I would deal with Ron, Misty and Lexus of Lansing without question in the future! They are an asset to The Lexus brand!