New 2019 Lexus ES 350 LUXURY in Ann Arbor, MI

“ Impeccable service in every way!! The staff at Lexus of Lansing always exceeds my expectations! They are friendly & welcoming, prompt & efficient, informative & thorough . Their thoughtful attention to details assures me that customer satisfaction is a top priority. I will definitely be purchasing my next vehicle from this dealership. They are exceptional! ”

“ Very good taking care of customers. ”

“ Excellent service. Excellent integrity. Excellent products. Excellent knowledgeable people who know their product. Excellent service department. ”

“ I call my new ES350 Black Beauty. I like it for all the usual reasons that new cars bring joy. However, with the extreme new technology, I wondered how much frustration I was going to experience before I found that part to be helpful. The answer: Very little. That last statement is only true because of Ashley Brown, Delivery Specialist. Ashley spent 1 hour and 15 minutes with me on the day I signed on the dotted line. She went over the key features needed to operatate and enjoy the vehicle, and she made it clear that I could call or return if I needed additional help. I spent another hour with her at my 5000 mile check up. We resolved my stumbling blocks and she showed me (or showed me again) some of the features on this car. She is my "new car Geek Squad" and brings me the same on-going reassurances that they bring me. Much appreciated. ”

“ The courteous individual we worked with was not only polite, friendly and genuine but completely efficient. This was the standard of excellence in service which is difficult to come by. Thank you Randy. ”

“ I couldn’t be happier with my experience! Tyler took great care of getting me into a car 60000000 times better than I ever expected. Coming in to look at a basic Rav4 and leaving with the most beautiful Lexus still blows my mind. I also appreciate how much Tony helped with getting me low interest rates and making my first big purchase so easy. ”

“ I contacted Lexus of Lansing regarding my car not starting. They were able to get me in the same day, offer me a loaner vehicle and take care of a recall. Within a couple of hours and with very little disruption to my day, I had my car back. Every experience I have had with Lexus of Lansing has been positive. ”

“ Very professional and courteous staff! ”

“ Great ”

“ Wonderful. Everything you would expect from Lexus. Came in from out of state. They picked me up from the airport. Had the car beautifully detailed and the paperwork ready. The car was exactly as advertised. Professional and kind atmosphere. ”

“ I had an awesome experience with Lexus of Lansing. In particular sales manager Misty G.and salesman Ron D. I had saw the vehicle on the internet and took an almost 2hr. Drive from Toledo to see the vehicle. From the moment I arrived and was greeted, I felt welcomed. Misty greeted me and turned me over to Ron. I have to admit that I wasn’t dressed the part, but never was I treated as if I couldn’t afford the vehicle I came to see. Being a female I’ve often went to test drive a car and the salesmen would talk to me about superfluous things about the vehicle like the color or the sound quality of the stereo. Well Ron was different, he acknowledged my knowledge of the vehicle, and answered any and all questions I had. I would deal with Ron, Misty and Lexus of Lansing without question in the future! They are an asset to The Lexus brand! ”

“ Love Lexus dealerships. Service with a smile. Professional yet approachable. Each visit same courteous, friendly service. ”

“ Joe senior and his crew has always came through for me ever since 2002. Joe, its people like you that has everyone coming back to lexus of Lansing. Thank you for great services all these years ”

“ Amazing service. Exceptional. Really great job on my car and great customer service ”

“ Joe the service manager is the best. Very helpful and accommodating. Did an excellent job detailing my Lexus inside and out. ”

“ I LOVE my new vehicle. The whole staff was friendly and knowledgeable and I had an excellent experience. One person however stood out and I would like thank him. The sales manager, Tony Deck made this deal happen. He was friendly, extremely knowledgeable, took command of everything and made sure my whole family felt welcomed and we as a group was probably a handful. The car was spotless and full of gas. My whole family made it in and out in a few short hours. Without him we probably would have gone else where and at least continued to shop. So for what it’s worth I hope the powers that be know what they got in this manger. To many people bash car dealers for no reason. This is about pointing out the good ones when it’s warranted. Great job to Tony and everyone that worked hard to make this all happen. Thank you again! You’ve got a customer for life. ”

“ Extremely friendly staff that are very dedicated to your best interest. ”

“ I have a Toyota so I am by there every few months. ”